Our Approach to Your Asset

Owner-Centric Partnerships

Our Approach

We see a new hotel project in 3 core phases:

  1. design, workflow, guest journey and construction advisory;
  2. pre-opening guidance & opening activities; and
  3. post-opening hotel management & day-to-day operations
Complex hotel projects do not always follow such a linear path. However, by partnering with infinitude hospitality we can work together through all the 3 phases no matter what obstacles and difficulties are placed in our way.

By bringing infinitude hospitality from the start, we will be able to ensure a much smoother journey to opening and successful operations.

Phase 1: Design & Construction Stage

Our role in Phase 1 is to ensure the hospitality foundations are in place.

This includes, but is not limited to, working with the clients’ team(s) to review hotel drawings from a guest, operational excellence & ROI perspective and make any recommendations, understanding the hotel landscape at the location and putting together a 5 year above GOP budget for guidance and to assist investment search.

Phase 2: Pre-Opening Stage

Phase 2 starts 12-18 months before opening. Here the onus switches from design and macro matters to a laser sharp focus on preparing the opening.

A successful opening is dependent on an exceptional pre-opening stage. It starts with engaging a hotel General Manager to be on the ground to coordinate and execute. Then quickly focus on fixture, fittings & equipment (FFE) & Operational Service Equipment (OSE) procurement and delivery, sales & marketing activities and so forth.

Our team taps into a wealth of actual, hands-on pre-opening experiences and an exhaustive pre-opening check list to work from.

Phase 3: Opening & Post-Opening Stage

Phase 3 is the grand opening and ongoing operations. Having been with the project from the start we believe we will be able to ensure best in class operations from day 1.

infinitude hospitality will have robust revenue strategies in place and well-trained staff. Under our watchful eye the General Manager, his on-site teams and our revenue team track revenue performance and adjust accordingly.

Equally important is guest service. Great reviews drive a great reputation and a great reputation drives rates. Our team will be empowered to take meaningful action when, on occasion, things don’t go as planned.

Considering an external hotel operator on your team?

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